Travel
At FSC, we provide a full-service travel package with our Temporary Duty (TDY) Travel Services and Permanent Change of Station (PCS) Services. Our travel services are centralized to provide you a one stop shop for all your relocation needs.
Permanent Change of Station (PCS) Services
We provide step-by-step relocation assistance to employees, and our goal is to make every relocation a success. We are committed to providing personalized counselors, complete audit services, and professional courteous help-desk support. Click here to visit our PCS Travel website.
Temporary Duty (TDY) Travel Services
We provide VA with centralized TDY travel program management, operational support, and frontline customer service for 150,000 E-Gov Travel Service (ETS) end-users across the Department encompassing travelers, arrangers, travel administrators, super-users, fund certifiers, approving officials, and auditors. Our dedicated and knowledgeable staff records obligations, audits vouchers, issues prompt payments, and provised detailed audits of travel vouchers.
| TDY Travel features: |
| Electronic submission of travel authorities and vouchers |
| Complete audit of all documents and receipts |
| Notification of suspended items |
| Prompt reimbursement |
TDY FAQs
What does your TDY services offer over the competition?
The Financial Services Center offers a end-to-end travel, Web-based travel system which automatically allows users to arrange travel, book reservations, submit travel expenses and reconcile payments. Our professional, courteous staff provides assistance to all travelers regarding entitlements and regulatory guidance. We provide audits of documents based on customer criteria.
How do I reserve my airfare and rental car?
The Financial Services Center offers an end-to-end travel, Web-based travel system which automatically allows users to arrange travel, book reservations, submit travel expenses and reconcile payments.
How long does it take to get paid after submission of voucher?
The Web-based travel system provides submission of travel expenses into the accounting system, once approved by the authorizing official. Payment is generated automatically and sent to Treasury for disbursement.
What if I have questions, regarding my TDY entitlements?
The Financial Services Center offers a professional, courteous help desk that provides assistance regarding entitlements and usage of the Web-based travel system. Phone Number: 1 (866) 533-0188.
What does your PCS service offer over the competition?
The Financial Services Center offers a complete, comprehensive relocation process with professional, courteous personal counselors. The cradle-to-grave service provides counseling, assistance with household goods shipment, sale and purchase of real estate, audit of claims, and reimbursement of expenses. We provide a complete, comprehensive tracking and reconciliation package that offers reporting capability.
Do you assist with home sales?
We offer home sale assistance, destination services, rental assistance, mortgage referral assistance, and marketing assistance dependent upon the organizational entitlement package.
What are your hours of operation?
Our help desk is available Monday - Friday, 7:00 am to 5:00 pm (Central Standard Time). We also provide emergency assistance if necessary. Phone Number: 1 (800) 521-1985.
Do I claim moving expenses as income?
When you file your claims for reimbursement, our professional staff will calculate the tax withholding before reimbursement is made. Some of the moving expenses are considered income and must be reflected on your W-2. Your personal counselor will provide guidance on each entitlement and the tax liability during the counseling process.
Can my spouse act as my representative during the move process?
Your spouse may act as the representative with the appropriate authorization.
We make sure you receive assistance from start to finish. We ensure all your audit and payment vouchers are in accordance with FTR and Comptroller General decisions, accurately update the associated accounting records, and generate payment information to Treasury in a timely manner.
